Refund & Cancellation Policy

1. Scope

This Refund & Cancellation Policy applies to paid KIDSa2z subscriptions ("KIDSa2z Pro") purchased on our website. The free plan involves no payment and is not affected by this policy.

2. Payments

Subscription payments are processed securely by our payment partner. The price, billing cycle, and what your plan includes are always shown to you before you pay. Taxes may apply as indicated at checkout.

3. Cancelling your subscription

You may cancel your subscription at any time from your account settings — no phone call, email, or notice period required. When you cancel:

• Your subscription will not renew at the end of the current billing period.
• You keep full access to all paid features until the end of the billing period you have already paid for.
• After the period ends, your account moves to the free plan. Your data is not deleted — features that require a paid plan simply become unavailable until you resubscribe.

You may also pause your subscription where that option is offered, which stops billing while preserving your plan for when you resume.

4. Refunds

All subscription payments are final and non-refundable. We do not offer refunds or credits for:

• Partially used billing periods (including cancelling mid-period),
• Periods where you did not use the Service,
• Downgrades from a paid plan to the free plan.

Because you can cancel at any time and retain access until the end of the paid period, you are never charged for a renewal you have switched off before it occurs.

5. Duplicate or erroneous charges

If you believe you were charged in error — for example a duplicate payment, or a charge after a confirmed cancellation — contact us within 7 days of the charge at support@kidsa2z.com (or via Support & Feedback in the app). Verified erroneous charges will be reversed in full to the original payment method, typically within 5–7 business days of confirmation, subject to your bank's processing time.

6. Failed or pending payments

If a payment fails or remains pending, any amount debited from your account is automatically reversed by the payment provider per their timelines. If a debited amount is not reversed within 7 business days, contact us with the payment reference and we will help trace it.

7. Changes to this policy

We may update this policy from time to time. The version and effective date are shown at the top of this page. Material changes will be communicated through the Service.

8. Contact

Questions about billing, cancellation, or this policy? Reach us through Support & Feedback in the app, or at support@kidsa2z.com.